Politique de remboursement

Refund Policy — AuraMom Co

Last updated: September, 2026

We want you (and your little one) to love your Aura Hug Hoodie. If something's not right with your order, here's how we handle it.

When We'll Offer a Refund or Replacement

We'll happily issue a refund, replacement, or exchange if:

  • Your item arrives damaged or defective
  • You received the wrong item, color, or size
  • The hoodie doesn't fit and is being returned unworn, unwashed, with tags still attached and in its original packaging

What's Not Covered

We're not able to offer returns or refunds for:

  • Simple change of mind after purchase
  • Items that have been worn, washed, or used in any way
  • Items missing their original tags or packaging
  • Returns sent to us without being approved first

Please check our size guide on the product page before ordering to help pick the right fit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or isn't what you ordered, email us at istree85@gmail.com within 48 hours of delivery with:

  • Your order number
  • A short description of the problem
  • A photo or video showing the issue

Once we've reviewed and approved your claim, we'll send a free replacement or issue a full refund to your original payment method — typically without needing the item shipped back.

Returns for Fit/Sizing

Wrong size? Send it back within 14 days of delivery — item must be unworn, unwashed, tags on, and in its original packaging.

Steps:

  1. Email Istree85@gmail.com, subject: "Sizing Return – Order #[your order number]"
  2. Include your name, order number, and the size received
  3. We reply in 1–3 business days with return instructions and address
  4. Pack it up securely
  5. Ship using a trackable method

You cover return shipping on sizing returns; original shipping isn't refunded. After we inspect the item (3–5 business days), your refund lands within 5–10 business days. Please wait for our go-ahead before shipping anything back — unapproved returns won't be accepted.

Cancelling an Order

Want to cancel? Email us at Istree85@gmail.comas soon as you can. We can't guarantee a cancellation once an order has already been dispatched — if it's already on its way, our standard return rules above will apply once it arrives.

Contact Us

AuraMom Co Email: Istree85@gmail.com We aim to respond within [1–3 business days].