Shipping Policy — AuraMom Co

Last updated: 3 September, 2026

1. Overview

At AuraMom Co, we want your Aura Hug Hoodie to reach you safely and on time. This policy explains what to expect from the moment you place your order to the moment it arrives at your door.

Questions about your shipment? Reach us anytime at istree85@gmail.com

2. Processing Your Order

Orders are packed and handed off to our shipping carrier within 1-3 business days of payment confirmation. Processing may take a little longer during busy periods or sales events. You'll get a confirmation email as soon as your order ships.

Please double-check your shipping address before checkout — we can't be held responsible for packages sent to an address entered incorrectly.

3. Delivery Estimates

Once dispatched, typical delivery windows are:

Region	Estimated Delivery
Canada	8-15 business days
Europe	8-15 business days
United Kingdom	8-15 business days
United States	7-14 business days
Rest of world	12-20 business days

These timeframes are estimates, not guarantees — carrier delays, customs checks, and local conditions can affect the actual delivery date.

4. Expedited Shipping

Need it sooner? Select an expedited shipping option at checkout for faster processing and priority handling. This shortens the typical delivery window but, like standard shipping, remains subject to factors outside our control once the package leaves our hands.

5. Shipping Rates

Exact shipping costs are calculated at checkout based on your delivery address and chosen shipping speed. Any active free-shipping promotions will be applied automatically before you pay.

6. Tracking Your Package

You'll receive a tracking link by email once your order ships. Tracking information can take up to 48 hours to update after dispatch. If you haven't received a tracking number within [X] business days of ordering, contact us at istree85@gmail.com

7. Customs, Duties & Taxes

For international orders, your package may be subject to import duties, taxes, or customs fees set by your country. These charges are separate from your order total and are the customer's responsibility. We recommend checking with your local customs authority if you're unsure what to expect.

8. Lost, Stolen, or Delayed Packages

If tracking shows your order as delivered but it hasn't arrived:

• Check with household members, neighbors, or your building's reception
• Contact your local delivery office — packages are sometimes marked delivered a little early
• Wait an extra 2-3 business days, as this often resolves the issue

Still no luck? Email us at istree85@gmail.com and we'll help track it down.

We're not able to take responsibility for packages confirmed as delivered by the carrier to the address provided.

9. Damaged or Faulty Items

If your AuraMom Fleece arrives damaged, email us within 48 hours of delivery at istree85@gmail.comwith your order number and a photo of the issue. We'll sort out a replacement or refund promptly.

10. Circumstances Beyond Our Control

We aren't able to guarantee delivery timelines affected by:

• Customs holds or inspections
• Public holidays at origin or destination
• Severe weather, strikes, or other force majeure events
• Seasonal surges (e.g. Black Friday, holiday season)

Thanks for your patience if any of these come up.

11. Get in Touch

For any shipping question, email us at istree85@gmail.com. We typically reply within 1-3 business days.